In addition to a dedicated account manager to support your account, you will have a project manager assigned to each and every order. Our project management team has SLA’s they commit to well above the industry average. Our commitment to you is to have every request (new or MACD) in to the vendor within eight business hours. Your dedicated project manager will provide and update on EVERY order a MINIMUM of once a week to ensure the order is on track. They also verify every order as it posts to the bill to ensure the bill you receive matches the quote provided.