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Join date: Aug 20, 2018
About
I'm the guy in the bottom left corner. Originally from Rochester, NY, I graduated from the University at Buffalo (SUNY at Buffalo) with a Bachelor's in Accounting. I was brought out to Denver around 5 years ago and have loved it ever since. During college, I organized a fundraiser for Parkinson's Foundation and continue to try and engage in community service. This picture is from an event I organized for the ADVODA team where we went and volunteered our time to Project C.U.R.E in Centennial, Colorado.
Posts
Dec 1, 2019 ∙ 2 min
Keeping on Top of Cybersecurity
It’s been said time and time again, but one of the most in-demand careers in the world is the cybersecurity specialist. Unfortunately,...
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Sep 1, 2019 ∙ 2 min
How AI Impacts the Call Center
Just talking to a real person does not guarantee customer satisfaction. What are we missing when it comes to pleasing our callers?
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Aug 1, 2019 ∙ 2 min
Why Quality Control is Essential for Call Centers
In order to determine whether or not your customer support team is winning more than they are losing, there has to be a quality control plan
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Ben Corbett
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