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UCaaS

Why do you need it?

Unified communications offers organizations a cohesive system of communication. It enables employees to better connect with one another, remote offices, and customers, while giving management a better understanding of communication expenditures. Unified communications as a hosted, managed or usage-based solution delivers the added bonus of provider-supported maintenance, customer care, and technical support.

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What are the Benefits?

  • Secure and streamlined communication

  • Flexibility and scalability

  • Enhanced responsiveness

  • Improved workflow and project management

  • Effortless reporting

  • Reduced upfront capital expenditure (CAPEX) on equipment and software

  • Managed updates and security patches

  • Built-in support

Potential challenges and considerations

Services that make up UCaaS 

  • Email

  • Shared Calendars

  • Business applications portal/intranet integration

  • Presence

  • Find me, Follow me 

  • Instant messaging/chat clients

  • P2P file sharing

  • Desktop telephony

  • Web and video conferencing 

  • Mobile IP

  • Web RTC (Real Time Communications

Some companies are hesitant to move to the cloud and prefer to keep solutions on-prem for several reasons, including security, data and disaster recovery, and business continuity

With Unified Communications as a service, as with all cloud-based solutions, the provider takes on the task of updating software. With UCaaS, your internal IT team does not have to manage time consuming updates or security patches. As in-house systems reach end of life, cloud-based solutions adapt with better and more enforced security and privacy policies. In the event of a disaster, UCaaS allows employees to stay in touch with whatever devices are available. Disaster Recovery is often one of the biggest reasons to look at a cloud UC solution.

The Bottom line

There is no denying the importance of communication convergence. Many businesses are transitioning to cost efficient, end-to-end, single provider solutions and overall, less vendors to manage.

Contact ADVODA today to gain more insight into UCaaS.

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